Privacy Policy

1. Introduction

Repliq by ARBEIT ("Repliq", "ARBEIT", "we", "our", or "us") provides AI-powered WhatsApp business automation and customer communication services.

This Privacy Policy explains what information we collect, how we use it, how we store it, and the choices available to our users.

By using Repliq, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Account Information

When registering for Repliq, we may collect:

• Name
• Email address
• Account credentials
• Business contact information

Business Information

To provide our services, we may collect information supplied by business owners, including:

• Business name
• Business location
• Business category
• Products and services offered
• Menus and pricing information
• Delivery policies
• Operating hours
• Blackout dates
• Customer service rules
• Business instructions and workflows
• Other configuration information entered into the platform

Meta and WhatsApp Information

When you connect your WhatsApp Business account through Meta, we may collect:

• WhatsApp Business account identifiers
• Meta account identifiers
• Connection and integration information
• Messaging metadata necessary to operate the service

Messaging Data

To provide AI-powered customer support and automation services, we may process and store:

• Messages sent to and from connected WhatsApp Business accounts
• Conversation history
• Message timestamps
• Customer interaction records
• Related communication metadata

Message metadata may be stored in operational databases, while message content and contextual information may be stored in vector databases used to improve retrieval and response quality.

Technical Information

We may automatically collect:

• IP addresses
• Device information
• Browser information
• Usage data
• Diagnostic and error logs

3. How We Use Information

We use collected information to:

• Provide and operate Repliq services
• Generate automated WhatsApp responses
• Improve response quality and accuracy
• Maintain conversation history and context
• Monitor system performance and security
• Provide customer support
• Prevent abuse and fraudulent activity
• Comply with legal obligations

4. AI Processing

Repliq uses artificial intelligence and retrieval-based technologies to assist in generating responses.

To provide these features, relevant message content and business information may be processed using our internal systems and trusted third-party AI or machine learning service providers.

These systems are used solely for providing and improving the functionality of the service.

5. Data Ownership

Business owners retain ownership of the business information, policies, content, and materials they submit to Repliq.

By using the service, you grant ARBEIT permission to process, store, retrieve, and use such information as necessary to operate and improve the platform.

6. Data Sharing

We do not sell user data.

We may share information with:

• Meta Platforms and WhatsApp services where required for integration functionality
• Cloud hosting and infrastructure providers
• Security and fraud prevention providers
• Analytics and monitoring providers
• AI and machine learning service providers
• Government authorities where required by law

Your information may be processed and stored in jurisdictions outside your country of residence where our service providers operate. Information is shared only as reasonably necessary to operate the service or comply with legal obligations.

7. Data Retention

We retain information for as long as necessary to:

• Provide our services
• Maintain account functionality
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Retention periods may vary depending on the type of information involved.

8. Data Deletion

Business owners may request deletion of their account and associated data by contacting us.

Upon verification of the request, we will take reasonable steps to remove applicable information from our active databases and vector storage systems.

Certain information may remain in backups, logs, or disaster recovery systems for a limited period where necessary for security, legal compliance, or operational purposes.

9. End Users of Businesses Using Repliq

If you are communicating with a business that uses Repliq, your relationship is primarily with that business.

Requests relating to information submitted during those communications should generally be directed to the business with which you are interacting.

10. Security

We implement reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.

While we implement reasonable safeguards, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Repliq is intended for business use and is not directed toward children.

We do not knowingly collect information from children under the age required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective when the updated version is published on our website.

Continued use of the service after such changes constitutes acceptance of the revised Privacy Policy.

13. Contact

For privacy-related questions, requests, or concerns, please contact:

support.arbeit@gmail.com